YouthLine Clinical Supervisor; PT

Youth Line Clinical Supervisor

Youth Line is a free peer-to-peer help, support, and crisis line for youth ages 10-24. For over 25 years, the Youth Line has helped support the mental wellness of young people, prevent youth suicide, and change culture around mental wellbeing through teen-to-teen mental health support. Teen and young adult volunteers and interns receive extensive training to serve as peer counselors for other youth and are supervised by educated clinicians with extensive crisis experience.

The peer experience is critical: youth best understand the experience of their peers because they are living the same experience, uniquely situating them to provide meaningful, impactful support for youth in crisis.

Youth Line Clinical Supervisor

Position Summary:

The Youth Line Clinical Supervisor provides direct supervision, mentorship, and clinical oversight to youth and young adult volunteers on the Youth Line help, support, and crisis line. This role also supports the development and delivery of clinical training, implements quality assurance practices, and fosters a safe, inclusive environment that supports youth growth and well-being. The Supervisor balances real-time supervision with direct crisis line work, ensuring consistent, compassionate, and clinically sound support for youth in crisis while supporting best practices in youth development.

Youth Line Clinical Supervisor

Duties & Responsibilities:

• Demonstrate the culture of Lines for Life by modeling behavior that supports the goals and philosophies of Lines for Life and the Youth Line.
• Supervise and mentor Youth Line volunteers answering calls, texts, and chats during scheduled shifts, supporting the goals and purpose of Youth Line and Lines for Life.
• Maintain and follow Youth Line contact procedures and follow all safety protocols.
• Provide real-time support, coaching, and clinical guidance to volunteers and interns while taking contacts.
• Establish rapport with Youth Line volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
• Identify and/or offer appropriate available resources that can be provided to contacts and support the efforts of Youth Line.
• Create a welcoming and inclusive environment that encourages learning, resilience, and growth.
• Respond to high-acuity contacts when they exceed the scope of youth volunteers.
• Provide clinical judgment on the need for emergency services or protective intervention.
• Monitor contact documentation for completeness, accuracy, and adherence to clinical expectations.
• Complete call monitoring for each volunteer and intern at least quarterly in alignment with accreditation standards and program expectations.
• Identify quality gaps and provide timely, constructive feedback to youth volunteers.
• Support onboarding and training of new youth volunteers.
• Attend required meetings (team supervision, clinical supervision, staff meetings, etc.).
• Assist with coordinating the logistics of crisis intervention trainings for Youth Line volunteers (orientation, interviews, training, shadows).
• Assist in Youth Line Peer Crisis Intervention Specialist Training (training and shadows).
• Schedule volunteers (training, shadows, weekly shift coverage, monthly meetings, continuing education, etc.).
• Communicate important information to volunteers in a timely manner.
• Systematically check in with volunteers, with a focus on youth mental health and wellness.
• Offer support and connect with external resources as necessary (parents, therapists, schools, etc.).
• Maintain current information for all volunteers (contact information, relevant forms, background checks, etc.).

Youth Line Clinical Supervisor

Required Qualifications /

Skills:

• Master's Degree in a related social sciences field (required)
• Minimum of 2 years' experience working with youth in a crisis, mentorship, or mental health setting.
• Crisis intervention training (ASIST, safeTALK, or YMHFA preferred).
• Strong interpersonal and communication skills. Ability to mentor youth with compassion and maintain professional boundaries.
• High cultural competency and commitment to inclusive, trauma-informed care.
• Ability to assess and manage high-risk situations under pressure.
• Proficient in database and Microsoft Office applications.

Travel:
This position may occasionally travel to schools, community events, and meetings, primarily within the state of Hawaiʻi.

Youth Line Clinical Supervisor Salary:
The starting base rate for this role is $27 per hour plus a $2/hr. differential for employees who possess a Master's degree in a related field and a $1/hr. differential for hours worked in the office when regularly working in the office 3 days per week ($30 per hour when those differentials apply). See below for more details about the compensation package.

Compensation:
This is a union position with a step progression based upon years of service at Lines for Life, and below is the current step scale for the base rate, and each step would have the $2 graduate degree differential and $1 in-office…