Alice Care Coodinator

Kamaaina Credit for ALICE Households Pilot Program

The Kamaaina Credit Pilot pairs monthly unrestricted cash assistance with light touch participant centered Care Coordination to strengthen financial resilience for working households in Maui County Care Coordination provides regular monthly engagement resource navigation and individualized support delivered with cultural humility trauma informed practice and minimal participant burdento help families stabilize and advance toward long term economic security

Hybrid but primarily remote phone secure virtual platforms Some in person meetings will be trainings with team Sept one client mtg to validate residency sign up or town hall events throughout October and other occasional needs Optional office space to occasionally work in will also be made available

The Care team will provide strengths based relationship focused monthly care coordination for beneficiaries in the Kamaaina Credit for ALICE Pilot connecting participants to community resources documenting contacts and outcomes in Relief Compass and escalating concerns as needed Caseload will be 80 100 active participants needing 1 one hour engagement per month

• Conduct one structured participant touchpoint per month 1 hour for each assigned beneficiary
• Assist participants with completing monthly assessments if needed and confirm completion
• Discuss participant needs goals progress and barriers; support identification of realistic goals
• Research identify and provide appropriate resource referrals; light follow up on referrals when needed
• Record accurate objective participant centered documentation in Relief Compass monthly contacts assessments case notes referrals goals progress demographic and outcome data within required timelines
• Maintain participant confidentiality and practice trauma informed culturally responsive engagement
• Participate in weekly team meetings trainings and occasional pilot related events
• Escalate urgent participant concerns to the Care Coordination Lead or Maui United Way Program Director
• Support continuous quality improvement by reporting implementation challenges and training needs
• Complete all required training prior to independent participant work and participate in ongoing professional development
• Participate in routine file reviews staff coaching and continuous professional development
• Cooperate with Maui United Way monitoring evaluation and reporting activities

• Demonstrated strong communication active listening and interpersonal skills; warm and approachable demeanor
• Organized dependable able to manage time and an 80100 person caseload Thats about 20 25 successful calls a week
• Comfort using technology and learning new platforms Relief Compass virtual meeting tools
• Attention to detail strong time management professionalism and respect for confidentiality
• Cultural humility ability to work respectfully with diverse communities and trauma informed approach
• Ability to work independently in a remote environment and collaboratively as part of a team
• Relevant experience welcomed care coordination case management social work community outreach customer service education household management family care coordinator healthcare support etc but not required

Scheduled for September Program orientation

Relief Compass platform training

Trauma informed care active listening participant interviewing standards

Cultural competency cultural humility

Confidentiality and data privacy

Community resource navigation and documentation standards

Any additional Maui United Way identified training

Position is funded through the pilot contract term anticipated through June 30 2028 Compensation benefits and…