Operations Dispatcher

This position is responsible for scheduling, directing, and communicating with drivers to ensure on-time service delivery and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance at all times.

Incumbent may perform any or all of the following:

• Respond to all communication apparatuses related to Operations
  • Phones
  • Radios
  • Email
• Maintain various logs related to Operations
  • Driver logs
  • Vehicle logs
  • Incident logs
  • Accident protocol
• Efficiently schedule/reschedule drivers and equipment to ensure proper service delivery monitoring the following:
  • Driver qualifications
  • Vehicle qualifications
  • Special requests
  • Timing
• Monitor all drivers and/or movements to ensure timeliness
• Ensure driver familiarity with movements for proper execution
• Create, maintain, and distribute any and all paperwork or tools required for drivers
  • Manifests
  • Microphones
  • Signs
• Accurately record trip information for accounting purposes
• Maintain professional working relationship with all employees and customers both internal and external
• Keep management informed of incidents that arise pertaining to the Operation
• Performs other related duties as assigned or requested by management

• Air Conditioned office
• Desk and chair
• General office equipment and supplies
• Light work- exerting up to 20 pounds of force on occasionally, involves sitting most of the time
• Using fingers frequently for typing
• Talking- must be able to convey detailed or important spoken instructions to other workers accurately
• Hearing-being able to receive detailed information through oral communication
• Worker not substantially exposed to adverse environmental conditions (such as in a typical or administrative work)
• Work is required to have visual acuity to operate motor vehicles when necessary and have close visual acuity to perform an activity such as viewing a computer terminal and preparing schedules and inputting data onto computers
• The dispatch office is located on the second floor of the building with a flight of stairs leading to it
• Potentially high stress and fast paced environment

This position requires supervising of other employees such as drivers to enforce company policies regarding safety, service, and conduct n accordance with company handbook.

• High school diploma or equivalent
• Basic knowledge of Oahu roadways and venues
• Minimum one year experience in tourism/transportation field
• Ability to read maps and effectively give directions
• Ability to multi task
• Ability to work in a fast‐paced environment
• Strong verbal and written communication skills and command of the English language
• Basic office skills: basic knowledge of Word, Excel, Outlook, 10-key, internet, and telephone skills
• Customer Service – Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image
• Decision Making / Judgment – Recognizes problems and responds, seeks input from others, makes timely decisions, can make difficult decisions in the face of adversity, and communicates decisions to others.
• Dependability – Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance/punctuality requirements.
• Job Knowledge – Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in…