Hotel Customer Service Agent NF

Duties

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests. identification and entitlements verification, payment processing and guest room key provision and control.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
• Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.
• Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, paragraph 2 to include Tier 1 background investigation.
• Scheduled hours will vary and are irregular. Incumbent must be available to work nights, weekends, holidays and special events.

Resumes must be two pages (or less).

Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

• Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
• Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
• Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
• Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
• Ability to use office automated equipment in the performance of the required duties.
• Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

This job does not have an education qualification requirement.

• This job is open to candidates who live in the local area, Local (Big Island of Hawaii).

This is a standing register opened until filled with first cutoff 9/29/2026.

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 p.m. HST on 12/01/2026 to ensure timely processing.
• Important:
  Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

• Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.

• Access to certain federal facilities may require a REAL
  -compliant driver's license/ (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

• After you apply, your…