Observatory Guide

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five‑star, five‑diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques.

Built on lava outcroppings, the award‑winning Jack Nicklaus‑signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian way finding at the on‑site observatory.

The Four Seasons Resorts Lāna’i is looking for an Observatory Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

The Observatory Guide delivers immersive observatory experiences that combine astronomy, Hawaiian culture, and luxury guest service. This role leads nightly stargazing programs with a 1‑meter telescope, conducts presentations and workshops, and maintains observatory equipment. The position works closely with resort teams and community partners, supports cultural programming, training, and special events, and consistently upholds high standards of service, safety, and cultural respect.

Responsibilities include, but are not limited to:

• Lead and facilitate nightly observatory experiences, including storytelling, cultural interpretation, Hawaiian way finding, and guided stargazing for group and private sessions
• Operate and oversee the safe use of a 1‑meter telescope and related systems; conduct safety briefings and guide guests through celestial viewing experiences (planets, galaxies, star clusters)
• Manage observatory bookings and guest communications using internal systems (Outlook, Book4
  
  Time, Key), including scheduling, reservations, waivers, and coordination of guest preferences and flow in collaboration with resort teams
• Support internship programs, team development, and community outreach by mentoring students and assisting with training, educational events, and community nights
• Partner with Activities, Concierge, Guest Services, and Cultural teams to coordinate programming, events, guest logistics, and transportation while…