Concierge​/Member Services

Basic Function

Our Concierge is the face of our Club which offers exceptional member and guest experiences by providing gracious and sincere customer service while embracing Aloha in all front‑office‑related areas.

• Greet members and guests with a positive, helpful attitude while providing excellent customer service.
• Answer the telephone; transfer calls to proper extensions; take messages for members and staff.
• Manage Member Dining and Club Event reservations and reply with confirmations in a timely manner.
• Assist the Membership Director with administrative duties and any other tasks needed, i.e., issue car decals, file membership applications, update Member information, etc.
• Assist the Director of Communications with marketing and any other tasks needed, i.e., online calendar, etc.
• Assist with a variety of administrative tasks including copying, creating documents, and other front desk‑related duties as directed by each department head.
• Keep abreast of changes and remain knowledgeable of all club information and activities.
• Manage department schedules and other Club information and provide them to members and guests upon request.
• Fulfill Members’ requests, i.e., place phone calls, call for Uber or Taxi, and communicate requests where needed.
• Run on‑site‑or off‑site errands when needed.
• Maintain organization and cleanliness of the reception area and manage supply inventories.
• Report trespassers, enforce dress code, and issue parking violations.
• Sort and distribute incoming mail and packages.
• Manage Lost and Found programs and procedures.
• Assist with any additional projects as assigned.
• Knowlege of Canva to create flyers for the Club.

• Must be a team player with a great attitude.
• Must be fluent in English, reading and writing.
• Proficient in Word, Publisher, Excel, Microsoft Office, and other applications.
• Strong interpersonal and communication skills including both verbal and written.
• Excellent organizational skills, with attention to detail.
• Ability to work well under pressure and coordinate multiple tasks at any given time.
• Display first‑class customer service in person, through e‑mail, and over the phone.
• Ability to stand for long periods of time.
• Must be able to reach, bend, stoop, stand, and lift 40 pounds.

• Weekends and holidays.
• Able to work Friday‑Monday. Flexibility preferred.
• Compensation depending on availability and experience.

• High school diploma or equivalent.
• Prior experience preferred, but not necessary. Willing to train the right applicant with the right drive and the right attitude.

• Holidays
• Weekend availability

Non‑Exempt Hourly

Full Time