Telephone Operator, Per-Diem, Rotating Shift

Kailua, HI, United States

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence.

O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid‑back lifestyle is complemented by its close‑knit and proud community.

Operates telephone switchboard console, overhead paging system, two‑way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connects callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.

Education and

Work Experience:

• High School Education/GED or equivalent:
  Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience:
  Preferred

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently. Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.
• Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.
• Monitors calls to ensure they have been properly followed through. Monitors all alarm panels, telephones, two‑way radio, and fax located in the department. Documents any malfunctions and/or alarm activations and notifies designated personnel/departments as required. Verifies and updates on‑call lists.
• Assists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.
• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
• Performs other job‑related duties as assigned.

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E‑Verify. Visit adventisthealth.org/careers/everify for more information about E‑Verify. By choosing to apply, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices and understand the contents therein.

The estimated base pay for this position is $19.57 to $25.53. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.