Spa Receptionist - Kona Village

OVERVIEW/BASIC FUNCTION:

The Spa Receptionist will maintain a professional image, answer spa telephone calls, effectively handle all guest requests and input spa reservations for guests/members. The Spa Receptionist asks guests for information for their needs and provides tailored recommendations for treatments, services and products that are best suited for the guest.

• Opening the Spa at the beginning of day checking to ensure that all work from the previous day was completed to standard
• Interact with guests, always displaying proper etiquette following Tucker’s Point standards of excellence
• Extending a warm personalized welcome to guests/members who enters the Spa and bidding a fond farewell as they leave spa and hotel boutique facilities
• Effectively discuss with guests/members their product recommendations as provided by the therapist and provide accurate, detailed information that is tailored to each specific guest/member regarding product purchases. This includes: actively promote the spa, treatments, retail sales at spa & hotel boutique, services, and sessions as well as programs, promotions and/or discounts available
• Maintain a clean, safe, fully stocked and well-organized work area
• Processing billing for all guests/members including service charges and retail sales using the computerized POS system
• Effectively communicate with spa staff regarding daily appointments, requests and special requests
• Liaising with guests/members ensuring satisfaction and dealing with guest/member complaints efficiently and effectively ensuring that all guests/members leave the Spa pleased
• Reviewing the daily reservation system to ensure effective distribution of services amongst therapists and stylist to maximize occupancy in the Spa
• Assist Spa Management with producing reports from Spa Soft system
• Perform other administrative/customer service duties as required

• Reading, writing and oral proficiency in the English language.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
• Must be self-motivated.
• Must work in a safe, prudent and organized manner.
• Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications.
• Retail selling and contributing to meeting monthly spa retail sales goals.
• Knowledge of specific spa industry applications is desirable.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
• Must have knowledge of current spa trends in the industry.
• Must be able to relate to all levels of management and associates.
• Must have excellent interpersonal and communication skills.
• Lead by example and be a mentor for spa associates to follow (in particular reception).
• Must have technical awareness and knowledge of a wide variety of Spa treatments and products.
• Must be open to learning about treatments and concepts that derive from other cultures.
• Must have knowledge of leadership techniques.
• Must be capable of training.
• Working with the spa management team to achieve optimal customer service and also to meet and discuss issues, concerns and praises for the staff.
• Must be familiar with inventory control and five star customer care.
• Must have the ability to remain level headed under challenging situations.
• Ability to maintain discretion and confidentiality of all guests and hotel information at all times.
• Ability to work cohesively with other departments as part of a team

Salary: $25.00/hour