Review & Support Specialist

Overview

Aid Kit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid with unprecedented efficiency. We are seeking bilingual English/Ilocano Review &
Support Specialists to join our remote dynamic team on a fixed-term, W2 position for a Maui United Way pilot program serving the ALICE demographic providing financial & resource support. This position is hybrid in Maui County, Hawaii, with most work performed remotely but requested availability for occasional in-person outreach and other events as needed.

About Aid Kit

Aid Kit's cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked individuals. From simplifying benefits modernization projects for state agencies to standing up efficient disaster relief programs, Aid Kit helps its partners deliver aid with dignity.

We were our own first customer—Aid Kit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, Aid Kit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need.

As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful, flexible, and impactful work.

The Review & Support Specialist (RSS) will use Aid Kit's platform to provide remote support for the Kamaʻāina Credit for ALICE Households, a program led by Maui United Way serving Maui County, Hawaii. This pilot program will support Maui County’s Asset Limited Income Employed (ALICE) households by providing financial assistance and access to essential resources. The role may also require attending occasional in-person events such as outreach or meetings with the County or Community Based Organizations.

• Respond to applicant support tickets via phone, email, and text using Aid Kit's custom tools, ensuring accurate, friendly, and timely responses.

• Leverage Aid Kit's custom platform to conduct thorough application reviews carefully and quickly, validating correct documents, flagging where corrected documentation is needed or potential fraud to ensure compliance with program and documentation requirements.

• Participate in program-specific training sessions and RSS team meetings.

• Collaborate with other RSS and Managers to identify common applicant issues, reduce fraud, and improve Aid Kit’s overall recipient support process.

• Troubleshoot applicant issues during the application and payment processes to ensure timely resolution.

• Perform additional applicant support & review tasks as needed based on program demands

These are not firm qualifications; we value skills and a growth mindset over checking boxes:

• Required
  
  Skills & Experience:
  
  

  • Live in Maui County with deep knowledge of local culture and ALICE population

  • Self-motivated and effective in managing tasks autonomously in high-volume settings

  • Strong interpersonal and verbal communication skills, with the confidence and professionalism to represent Aid Kit in person to partners such as county agencies and nonprofit organizations

  • Quick analytical thinking to decide whether documents are valid, need re-submission or fraud is suspected

  • Keen eye for detail and adherence to protocol.

  • Tech-savvy and able to quickly learn Aid Kit's systems (training provided).

  • Bilingual proficiency in English and Ilocano for effective communication

  • Excellent oral and written communication skills.

  • Compassionate and sensitive to the nuances of working with vulnerable populations.

• Nice to Have:

  • Experience in customer service and application review in large scale programs

  • Flexible schedule and ability to adjust to changing circumstances

• Additional Requirements:

  • Reliable computer and stable internet connection.

  • Available to work up to 19 hours per week.

  • Ability to support in-person application assistance…