Universal Banker

Job Highlights

• Title:
  
  Universal Banker
• Type:
  Full Time
• Experience:
  
  2+ Years
• Function:
  Customer Banking
• Location:
  
  Kailua Kona, HI, United States
• Company:
  Bank of Hawaii

Bank of Hawaii provides a broad range of financial products and services to businesses, consumers, and governments in Hawaii and the West Pacific. These include retail banking, commercial banking, investment services, and treasury.

The bank is hiring a Universal Banker who will deliver customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently.

Introduces and sells customers’ financial services to meet their short/long term needs, as identified by profiling and through knowledge of products and services.

• High School Diploma or GED or equivalent

• 2+ years of experience in consumer sales, marketing, and customer service.
• 2+ years of teller experience
• Level is dependent on years of experience and size/complexity of prior positions held.

• Actively sells financial products and services, including referrals as appropriate. Interviews, processes applications, and closes for all consumer credit products. Provides a high level of quality service to customers. Processes a wide range of financial transactions to include but not limited to: cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, and selling traveler’s checks etc. Balances individual cash.
  
  Opens and closes the vault. Performs duties as needed of Automated Teller Machine (ATM), Vault, Cash recycler, and armored car transactions. Trains new employees on operational procedures.
• Identifies and secures new high or potentially high-value consumer clients. Is responsible for managing calling efforts, referrals, sales tracking, and prospecting to achieve personal sales goals and contribute to the overall team goals. Trains new employees on sales procedures. Maintains close contact with customers and prospects, makes appreciation calls, and is actively involved in the promotion and marketing of the Bank and its products and services.
• Responsible for keeping informed of current bank policies, procedures, federal laws, and regulations, as well as maintaining strong knowledge of all new products, programs, and sales promotions.
• Maintains and sells financial services to clientele by addressing both long-term and short-term goals through profiling. Identifies customer needs, maintains extensive knowledge of products and services, cross-sells, opens new accounts, calls on prospects, and performs teleconsulting.
• Manages overall branch client experience. Proactively engages existing and prospective clients to understand and interact with 21st-century banking advancements by demonstrating transactions using technology, creating an interest, and handling objections. Actively manages the branch lobby by greeting and thanking customers, checking in clients who have appointments, and assisting walk-in customers to ensure they are guided to the proper banker for assistance.
  
  This includes, but is not limited to: providing exceptional customer service, managing the flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department.
• Performs other duties as assigned.

• Demonstrated knowledge and skill proficiency in product/service knowledge, agility, risk management, problem solving, consultative solutions, and results-driven.
• Demonstrates ability and desire to advance skills in various areas of personal finance, including investments, insurance, mortgage, etc.
• Working knowledge and skills proficiency in customer experience, laws & regulations, technology literacy, communication, accuracy & efficiency, and relationship building.

• Must be able to provide own transportation and ability to commute and arrive at the intended destination on time or as required.
• Must be able to push/lift 30 lbs.
• Must be able to work evenings, weekends, and holidays as assigned.
• Must be required to stand for extensive periods.

Bank of Hawaii is an Equal Opportunity Employer.