Guest Services - Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Oceanfront splendour in perfect harmony with nature. Surrounded by white‑sand beaches and black‑lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long‑held traditions to its inspired art, informs every detail of our idyllic retreat.

The Four Seasons Resort Hualalai is looking for a Concierge Agent who shares a passion for excellence and infuses enthusiasm into everything they do. Our Concierge Agents have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operation, key hotel personnel, in‑house events, directions, etc.
• Work at the concierge desk and in the back of house to assist guests curating a memorable itinerary through phone calls, emails, live chat platform and online requests.
• Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.
• Work closely with the rest of the team on the daily tasks and ensure proper notes and handover are left for a smooth workflow between the morning and afternoon teams.
• Work closely with other departments to coordinate guests’ requests and anticipate any guests’ needs.
• Constantly learn and study new restaurants, new activities and other local attractions on island and on the resort to always provide the most updated and current knowledge.
• Be able to recommend activities, restaurants and vendors according to the guest profile and need.
• Utilize a variety of software programs to accurately secure activities and dining reservations, but also to input special arrangements the guest has made and to assure proper billing.
• Process packages, faxes, messages and mail which may be either outgoing or incoming in an accurate and timely manner.
• Be an ambassador of the golden rule.

• Previous concierge and/or guest‑facing roles in the luxury hospitality industry.
• Successful candidate must possess legal work authorization in the United States.
• Flexible schedule and the ability to work all shifts including evenings, weekends and holidays.
• Proficiency in Word and Excel;
  Opera is a plus.
• Ability to accurately read and work with computer systems.
• Ability to stand at the desk and multitask.
• Strong customer service skills.

• Hourly Rate: $29.00
• An on‑site physical therapist.
• 24‑hour access to indoor and outdoor gym.
• Holiday, vacation & sick pay.
• Robust benefit plan.
• Company match 401(k) plan.
• Laundered employee uniform.
• Free employee meals prepared by the Four Seasons culinary ‘Ohana.
• Complimentary stays at Four Seasons Worldwide.
• Training and development opportunities.
• Employee recognition programs.

Learn more about what it is like to work at Four Seasons Resort Hualalai, visit us:

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We look forward to receiving your application!

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit: (Use the "Apply for this Job" box below)./