Assistant Food & Beverage Director - Kona Village

An enthusiastic, confident, creative and open-minded person. Has very good communication skills, is a people’s person and a good motivator. This role also requires organizational and analytical skills with strong leadership and training techniques. The person needs to be internationally versed and multi-cultured and stay on top of market trends and changes.

• Hotel Management Degree or Business Degree required
• 5-10 years managerial experience in hotel Food and Beverage operations
• Free standing or lifestyle restaurant operation
• Track record in leading hotel company with good business and standards
• Knowledge of more than one language is recommended

To function as the Assistant Business Manager and Assistant Marketing Specialist for the Food and Beverage Division, and to ensure that all the outlets and events operate successfully, in accordance with the standard of the hotel and are individually profitable.

• Ensures that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate
• Oversees the preparation and update of individual departmental operations manuals
• Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary
• Ensures a smooth operation of the Food & Beverage division in the absence of Director of F&B
• Liaises with culinary division

• Ensures that all associates deliver the brand promise and provide exceptional guest service at all times
• Ensures that associates also provide excellent service to internal customers in other departments as appropriate
• Spends time in public areas observing associate-guest interaction and talking with guests, working through department heads to coach associates in guest service skills as necessary
• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner
• Maintains positive guest and colleague interactions with good working relationships

• Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate
• Monitors all operations, especially during peak business periods, working through the respective Department Head to adjust where necessary, be at the right place at the right time
• Ensures that all Food and Beverage Essentials are introduced, implemented and consistently maintained
• Ensures that the Food and Beverage division responds to the results of the consumer audit and ensures that relevant changes are implemented
• Works closely with other executive committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams"
• Ensures that all associates are up to date with the availability of seasonal and new products on the market
• Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate
• Maintains and assists in outlets during the absence of respective managers
• Ensures "pop up" operations are aligned with company and brand standards, well planned and executed properly

• Assists in the preparation, utilization and update an annual marketing plan, broken down as necessary by department
• Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge
• Encourages department heads to look for Marketing and Public Relations opportunities to increase awareness and ultimately business

• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
• Ensures that each profit centre (e.g. Outlets, Bar, Events) is operated in line with maximising profit while…