Miller & Lux - Host​/ess - Casual

Four Seasons - 72-100 Ka'upulehu Drive - Responsibilities:
Seat guests promptly at a table pre-set for the number in the party and according to guest preference;
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards;
Communicate floor needs with manager and front-of-house service staff to re-set and maintain inventory of tables for incoming reservations;
Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service;
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently;
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials for to-go order-taking