Food and Beverage Supervisor - Kona Village

JOB SUMMARY

To assist the Food & Beverage leadership team in ensuring a sufficient coverage in the designated F&B outlet to efficiently manage the established concept statement, providing courteous, professional, efficient and flexible service at all times. Work closely with the Food and Beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multiskilled and productive Food and Beverage team with a sense of Aloha.

• 1 to 3 years experience in upscale Food and Beverage operations or freestanding restaurant
• Background in free-standing restaurant operations preferred
• Cross-cultural work experience preferred
• Familiarization with Forbes standards is preferred
• Fluent spoken and written in English
• High School Diploma.

• Ensures the delivery of Rosewood Relationship Hospitality and provides exceptional and memorable guest service at all times.
• Efficiently delivers an engaging refined and intuitive high standard of service with the respect of the Hawaiian culture and tradition.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.
• Effectively manage guest demands
• Gathering and recording of guest preferences.

• Ensures that minimum brand standards have been implemented.
• Ensures that all Food and Beverage Sequence of service are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Works closely with other Restaurant Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Assists in conducting monthly inventory checks on all operating equipment and supplies.
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
• Ensures that the restaurant is kept clean and organised, both at the front as well as the back of house.
• In the absence of Assistant Restaurant Manager, conduct daily pre-shift briefings to associates on preparation, service and menu.
• Assist to liaise with the kitchen and beverage department on daily operations and quality control if appropriate.
• Performs the function of cashier and responsible for Micros cashiering procedure.
• Balances cash and credit card charges and remittance of cash to Front Office Safe.
• Makes necessary checks needed for specific events or functions.
• Be a hands‑on supervisor and be present at all times in the restaurant, especially during busy periods.
• Assist to liaise and organize with Housekeeping Department that the cleaning schedules are strictly adhered to.

• Assists to ensure that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.
• Assists to prepare and update departmental operations manuals as appropriate.
• Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

• Assists with preparation of yearly marketing plan which is the basis of the Food and Beverage annual marketing plan.
• Helps to evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.

• Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines.
• Assists to ensure that…