In Room Dining Manager

Food & Beverage Manager, In Room Dining

To function as the Food & Beverage Manager, In Room Dining, responsible for the strategic leadership and day-to-day operation of In Room Dining, Mini Bar Operations, and Guest Amenity Programs. This role ensures all in-room experiences are delivered in accordance with the standards of Rosewood and Kona Village while achieving departmental profitability and exceptional guest satisfaction.

The In Room Dining Manager serves as the property leader for all in-room guest experiences, including In Room Dining, Mini Bar, VIP amenities, celebrations, private dining, and curated revenue-generating experiences. The role is responsible for developing innovative offerings, driving revenue growth, ensuring flawless execution, and maintaining the highest luxury service standards.

Administration

• Take the lead to ensure that In Room Dining, Mini Bar, and Guest Amenity activities are aligned with the strategic objectives of Kona Village.
• Oversee the preparation, implementation, and periodic updates of all IRD, Mini Bar, and Guest Amenity operating manuals and standard operating procedures.
• Conduct regular departmental communication meetings and ensure that briefings are effective and informative.
• Collaborate with Culinary, Rooms, Guest Relations, Marketing, Sales, and Revenue Management teams to create innovative guest experiences and revenue-generating initiatives.
• Analyze guest feedback, market trends, competitor offerings, and operational performance to identify opportunities for enhancement and growth.
• Establish and maintain departmental goals, performance metrics, and action plans.

Guest Satisfaction

• Ensure all associates deliver the Rosewood brand promise and provide exceptional guest service at all times.
• Ensure all associates provide excellent service to internal customers throughout the resort.
• Handle all guest and internal customer complaints and inquiries courteously and efficiently.
• Maintain positive guest and colleague interactions and foster strong working relationships.
• Personally engage with guests and verify that the highest standards of service are consistently delivered.
• Ensure all VIP amenities, special occasion amenities, welcome amenities, celebration packages, honeymoon amenities, recovery amenities, and special requests are delivered accurately, professionally, and on time.
• Establish quality assurance standards for amenity presentation, delivery timing, and overall guest experience.
• Partner with Guest Relations and Front Office teams to personalize guest experiences through customized amenities and in-room offerings.
• Monitor guest satisfaction scores and feedback related to In Room Dining, Mini Bar, and amenity services, implementing improvements as necessary.

Operations

• Ensure all Rosewood luxury standards and Food & Beverage Brand Standards are consistently implemented.
• Respond to guest feedback, audits, and quality reviews, ensuring corrective actions are implemented promptly.
• Work closely with all Food & Beverage outlets and hotel departments to support the overall success of the resort.
• Conduct regular quality inspections with Culinary leadership.
• Monitor food and beverage quality, presentation, freshness, and service standards.
• Review previous day's sales and financial performance and resolve discrepancies as necessary.
• Track departmental revenue and expenses against budget.
• Prepare weekly schedules in accordance with staffing guidelines, labor standards, and business forecasts.
• Adjust schedules as required to meet operational demands.
• Conduct monthly inventories and maintain strict cost controls.
• Liaise with Culinary, Stewarding, Purchasing, Beverage, Housekeeping, and Front Office teams regarding daily operational requirements.
• Ensure all service areas are…