In Room Dining Manager - Kona Village

JOB SUMMARY

To function as the Food & Beverage Manager, In Room Dining, responsible for the strategic leadership and day-to-day operation of In Room Dining, Mini Bar Operations, and Guest Amenity Programs. This role ensures all in-room experiences are delivered in accordance with the standards of Rosewood and Kona Village while achieving departmental profitability and exceptional guest satisfaction.

• Take the lead to ensure that In Room Dining, Mini Bar, and Guest Amenity activities are aligned with the strategic objectives of Kona Village.
• Oversee the preparation, implementation, and periodic updates of all IRD, Mini Bar, and Guest Amenity operating manuals and standard operating procedures.
• Conduct regular departmental communication meetings and ensure that briefings are effective and informative.
• Collaborate with Culinary, Rooms, Guest Relations, Marketing, Sales, and Revenue Management teams to create innovative guest experiences and revenue-generating initiatives.
• Analyze guest feedback, market trends, competitor offerings, and operational performance to identify opportunities for enhancement and growth.
• Establish and maintain departmental goals, performance metrics, and action plans.

• Ensure all associates deliver the Rosewood brand promise and provide exceptional guest service at all times.
• Ensure all associates provide excellent service to internal customers throughout the resort.
• Handle all guest and internal customer complaints and inquiries courteously and efficiently.
• Maintain positive guest and colleague interactions and foster strong working relationships.
• Personally engage with guests and verify that the highest standards of service are consistently delivered.
• Ensure all VIP amenities, special occasion amenities, welcome amenities, celebration packages, honeymoon amenities, recovery amenities, and special requests are delivered accurately, professionally, and on time.
• Establish quality assurance standards for amenity presentation, delivery timing, and overall guest experience.
• Partner with Guest Relations and Front Office teams to personalize guest experiences through customized amenities and in-room offerings.
• Monitor guest satisfaction scores and feedback related to In Room Dining, Mini Bar, and amenity services, implementing improvements as necessary.

• Ensure all Rosewood luxury standards and Food & Beverage Brand Standards are consistently implemented.
• Respond to guest feedback, audits, and quality reviews, ensuring corrective actions are implemented promptly.
• Work closely with all Food & Beverage outlets and hotel departments to support the overall success of the resort.
• Conduct regular quality inspections with Culinary leadership.
• Monitor food and beverage quality, presentation, freshness, and service standards.
• Review previous day's sales and financial performance and resolve discrepancies as necessary.
• Track departmental revenue and expenses against budget.
• Prepare weekly schedules in accordance with staffing guidelines, labor standards, and business forecasts.
• Adjust schedules as required to meet operational demands.
• Conduct monthly inventories and maintain strict cost controls.
• Liaise with Culinary, Stewarding, Purchasing, Beverage, Housekeeping, and Front Office teams regarding daily operational requirements.
• Ensure all service areas are maintained in a clean, organized, and professional manner.
• Possess extensive knowledge of all food, beverage, minibar, amenity, and experiential offerings and ensure associates are trained to recommend and upsell premium options confidently.

• Oversee all aspects of the Mini Bar program, including product selection, merchandising, replenishment processes, inventory controls, pricing, and revenue performance.
• Develop innovative minibar concepts that reflect the resort's luxury positioning and Hawaiian sense of place.
• Partner with Purchasing, Culinary, and Beverage teams to source premium local and luxury products.
• Conduct regular audits to ensure inventory accuracy, product freshness, and quality standards and pricing compliance.
• Monitor minibar revenue, profitability, spoilage, and operational efficiencies.
• Develop seasonal and promotional minibar offerings that enhance guest satisfaction and increase revenue.

• Maintain ownership of all guest amenity programs throughout the resort.
• Ensure flawless execution and timely delivery of all amenities according to established luxury…