Service & Delivery Technician III

Service and Delivery Technician III - Honolulu, HI

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci’s Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

What You Will Be Doing
:
You will provide IT support to Safeway retail grocery stores in and around Honolulu, HI, including Eva Beach, Mililani, Aiea, and Kailua. Responsibilities include deploying equipment, installing new hardware and software, troubleshooting and configuring IT hardware, and conducting break‑fix repair on computers, printers, POS systems, scales, and network servers.

We will provide opportunities to work on different projects, learn new technologies, and support store directors to run best‑in‑class retail grocery stores. The position is based in Honolulu, HI and requires 25% travel to the outer islands (Maui and Kauai).

• Support standard hardware platforms and systems installed throughout Safeway.
• Repair all approved standard technology hardware including PC/Server hardware, network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Troubleshoot resolution.
• Install new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on‑site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this zone service area.

• Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high‑pressure issues/situations (for remote locations).
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on‑call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

• High school graduate, BA/BS degree preferred, or 3+ year(s) technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ year(s) technical systems and 2+ years of technical support experience.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Must have a good, safe driving record. Must have a reliable vehicle for this position.

• Work may be performed in a temperature‑controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast paced; some evening and weekend work may be required.
• Must be able to lift up‑to 50 pounds of equipment, some twisting and turning with equipment installs.

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a company wide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.

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