Data Processing User Support Technician II - Kahakai Elementary

Description

Data Processing User Support Technician II, SR-15

$4,221.00 per month

• Provides training and assistance to users on system equipment, procedures and computer application programs. Conducts hands‑on training in proprietary departmental information systems applications (e.g. Financial Management System, Local School Accounting, Time & Attendance, eSIS, Form 7, Casual Payroll), including installation and configuration of various applications, network and VPN connections, proper procedures for bringing up and shutting down equipment, keyboard operation, logging on and off various systems, and related tasks.
  
  Prepares training outlines, lesson plans, visual aids, exercises and informational material. Updates training whenever new releases are acquired or existing programs are upgraded.
• Troubleshoots both hardware and software computer problems including operating systems, internet, and applications such as Microsoft Office and electronic mail. Assists users when problems occur, diagnoses causes for interruptions in processing, and takes corrective action as defined in operating instructions or based on prior experience. Determines whether a service call is required or the issue should be referred to higher‑level personnel.
  
  Documents problems and resolutions for future reference. Participates in testing of new software releases, identifies problems and recommends solutions.
• Maintains contact with users to monitor training effectiveness and reinforces learning. Responds to questions regarding software capabilities and assists users in simplifying creation and maintenance of departmental information systems applications by suggesting available operations that meet specific departmental needs.
• Assists users by creating models, worksheets, electronic forms, data files, etc., to support specific financial, budgetary and operational requirements of the department; performs rudimentary programming tasks such as generating ad‑hoc reports.
• Performs work‑site installation and reinstallation of system hardware and software and other PC‑supported applications.
• Schedules and coordinates training center activities (e.g. training classes, video conferences), orders supplies, maintains inventory and coordinates maintenance and repair of training center equipment, maintains the various servers in the training center, and tracks training center expenditures.

• Basic Education Requirement: Graduation from high school or satisfactory completion of courses demonstrating knowledge of English grammar, spelling and punctuation. Demonstrated knowledge of correct English grammar and usage, ability to read, comprehend and apply written instructions, and a high degree of verbal skill may substitute for the required education. Experience must be continuous, though not necessarily full‑time.
• Experience Requirements: At least two years of total experience, including at least one year of specialized experience preparing outlines, visual aids and informational material for group presentations and providing technical instructions to users. General experience must demonstrate ability to read and understand complex written materials and to write clearly. Specialized experience must demonstrate effective use of personal computers, peripheral equipment and a variety of applications.

• A bachelor’s degree in education or a professional diploma in education may substitute for all general experience.
• Fifteen semester credits from an accredited college or university may substitute for six months of general experience, up to a maximum of one year.
• A bachelor’s degree in Information and Computer Science or an associate degree in data processing may substitute for specialized experience.
• A certificate of achievement (30 credits) in data processing may substitute for one year of specialized experience.
• A certificate of completion (12 credits) in data processing may substitute for six months of specialized experience.

Possession of the required number of years of experience alone does not prove qualification. The applicant’s overall experience must have…