Field Operations and Events Manager

About Us

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in‑store traffic and revenue.

Do you naturally orchestrate through piles of data and always manage to uncover issues that need to be addressed? Do you thrive when working in a high‑pressure, ever‑changing environment? VICTRA is Verizon’s largest retail partner. Our network of stores throughout the country relies on the Field Operations & Events Manager to provide continuous support in helping them to attain positive results surrounding their Operational Key Performance Indicators (KPI) in addition to managing local events and community engagements.

We want intellectually curious individuals who thrive amidst change and are committed to one another’s success. We foster a culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success.

Strategy, execution, coaching, and following up are some of your strengths. As an excellent communicator and independent thinker, you will direct the Field to focus on desired operational results within a designated area. You will also manage and coordinate local events in partnership with our retail stores to enhance community engagement and drive brand visibility. Collaborate cross‑functionally with local leadership, partners, and the SSC (Store Support Center) to align event strategies with company objectives and ensure consistent messaging.

Responsibilities include:

• Work collaboratively and across business lines / units to ensure the execution of operational and sales responsibilities.
• Proactively ensure that company & partner policies are understood and adhered to by the team members and understood throughout your designated territory.
• Partner with local leadership & partners to achieve necessary results.
• Produce and analyze ad‑hoc reports needed to understand various aspects of processes and performance.
• Develop and implement corrective action plans for resolution of issues discovered.
• Maintain a balance of impartiality and fairness while promoting Sales & Operational excellence.
• Travel within the territory and communicate to leadership on trends relating to store operations.
• Develop and execute event plans that support both local store goals and broader company initiatives.
• Work closely with local leadership, marketing, communications, and corporate events team to identify local event opportunities and leverage promotional resources.
• Oversee event logistics, including scheduling, staffing, IT systems, vendor coordination, and on‑site execution.
• Monitor and report on event performance, incorporating feedback from store teams and cross‑functional partners to drive continuous improvement.
• Facilitate post‑event reviews with relevant stakeholders to assess outcomes and share best practices.
• Identify training needs for store teams related to event participation and collaborate with appropriate departments to deliver effective training.
• Perform other job‑related duties as assigned.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You should have at least 4 years of experience in wireless retail operations. Accordingly, we are looking for you to bring the following:

• Extraordinary attention to detail and strong organizational skills.
• Ability to meet deadlines, prioritize, multi‑task, and adjust to frequent change.
• Effective problem‑solving skills.
• Passionate regarding merchandising and operational functionality of a retail location.
• Excellent verbal, written and presentation skills.
• Experience in project management preferred.
• Prior financial/sales reporting experience preferred.
• Strong background in Microsoft Office products (Outlook, Excel, Word, PowerPoint).

• Competitive Pay
• Flexible Time Off Options
• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

We are proud to be an equal opportunity employer and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Different makes us better.