Retail Associate Manager

Our Total Rewards Package includes competitive base salary, annual stock grant, 401(k), employee stock purchase plan, and free money coaches.

Supports store leadership in developing and guiding the retail team to deliver customer‑focused service and sales outcomes through coaching, training, and operational management.

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan‑ogram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Perform other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience in a retail environment (Preferred)

• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
  Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

No

No

Total Target Cash Pay Range: $57,600 - $96,000 (inclusive of target incentives)

Base Pay Range: $43,200 - $72,000

Eligible for monthly or quarterly sales incentives, medical, dental, vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, and commuter & transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Contact Applic for reasonable accommodation requests. Please note that this contact is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.