Inside Sales

PACE Supply’s in Kailua Kona, Hi is seeking a proactive Inside Sales Specialist to join our team immediately. In this role, you’ll support our Inside Sales team and contribute to the branch’s success by working closely with our outside sales representative to boost plumbing product sales. As an Inside Sales Specialist, you’ll build and maintain relationships with new and existing clients, identify fresh sales opportunities, and play a key role in driving business growth.

This dynamic position offers both challenges and rewards, including a competitive salary, comprehensive benefits, and opportunities for professional growth and career advancement.

If you’re a self-starter ready to make an impact, we’d love to hear from you!

• Collaborating with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions.
• Delivering exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
• Coordinating closely with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
• Serving as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
• Maintaining meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
• Taking ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
• Collaborating with the outside salesperson to increase plumbing product sales and participating in joint sales calls.
• Providing quotes from customers by collaborating with the outside salesperson.
• Processing purchases and transfers as needed, while communicating with the purchaser.
• Regularly contributing to the whole sales team and providing counter sales support.
• Integrating and training existing employees on plumbing related products and standard operating procedures.

• High school diploma/GED or equivalent education required. Associate’ Degree (A.A) from a two-year college or university and four or more years of related experience and/or training, or an equivalent combination of education and experience is preferred.
• Two years of Plumbing sales experience is preferred.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Knowledge of Customer Relationship Management Tools.
• Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets.
• Excellent Negotiation Skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.
• Ability to work as part of a team and autonomously.
• Highly competitive Sales Skills with a desire to contribute to a winning team / organization.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Candidates will undergo a physical examination to assess their fitness for the position's requirements.

A drug test will be administered to ensure a…