Counter Sales Associate

Overview

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We build better infrastructure, better homes and better businesses by solving problems, adapting, and serving customers and communities. Ferguson, a Fortune 500 company, provides best‑in‑class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations and a shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.

We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role is more than assisting with transactions — it’s about being a trusted advisor to our plumbing and HVAC contractor customers. You will leverage product expertise and problem‑solving skills to help customers make informed purchasing decisions that support their business needs while aligning with our sales strategy.

The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service.

Hours:

Monday – Friday 6 am – 4 pm and rotating Saturdays plus overtime as needed.

Pay Rate:
Starting at $23 and up based on experience.

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

At Ferguson, we care for each other and value well-being. We offer benefits plans and programs that support mental, physical, and financial well-being, including health, dental, vision, paid time off, life insurance, and a 401(k) with company match. Additional benefits may include mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities. Ferguson complies with all wage regulations.

The starting wage may be higher in certain locations based on local or state wage requirements. Ferguson Enterprises, LLC is an equal employment opportunity employer and government contractor that shall abide by 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). Equal Employment Opportunity and Reasonable Accommodation information is provided as part of our commitment to a diverse and inclusive workforce.