Sales Product Specialist

## Description
*
* SUMMARY:

** A Product Specialist is an entry level position for our dealerships to gain the skills and knowledge to have a successful sales career.  Product Specialists will be well informed about our vehicles, culture, and process to ensure and deliver an excellent customer experience, while working in a cohesive environment.
** ESSENTIAL DUTIES
*** Greets all customers in a timely, professional, and pleasant manner that arrive on the dealership lot no matter what department they are here for.
* Works service lane during morning shift to assist with checking customers in and building customer relationships.
* Performs hand-off to the sales rep and assist with the sales process.
* Ensures inventory is always in peak presentation and that inventory is rotated weekly.
* Exhibits a high level of commitment to customer satisfaction.
* Ensures product knowledge is continuously updated and effectively utilized.
* Walks the lot reviewing inventory every day first thing in the morning, when not actively working on the service lane.
* Walks the dealership to make sure all areas are clean and presentable.  GOLD look.
* Keeps the work area clean and ensure that no customer information is exposed to maintain compliance with various FTC requirements.
* Checks in with the Sales Manager for an outstanding item that may need to be addressed.
* Learns and effectively utilizes the steps of the sales process.
* Be attentive on the phone and at the dealership for any potential customers.
* Shadows and assists salespeople with any deals.
* Cleans and organize the showroom before closing for the day.
* Learns to effectively utilize CRM platform and associated tools.
* Ensures all factory training is completed in a timely manner.
* Ensures auto academy training is completed in a timely manner.
* Understands and effectively implements Concepts Phone Training to make and receive calls and secure appointments.
* Walks the lot at day's end, double check to ensure all vehicles are locked and there are no empty spots in the vehicle line-up.  Pick up any rubbish.
* Locks and secures both front and rear entrance.
* Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
* Understands, implements, and adheres to Company Safeguards Policies.
* Complete and remains current with all mandatory factory/manufacturing, safety compliance, Safeguard requirements, and cybersecurity training.
* Maintains a professional business appearance.
** ADDITIONAL DUTIES:
*** Assists the detail department with any backlog of inventory and vehicles that are being delivered.
* Assists with transferring vehicles to other locations as needed.
* Assists the Internet Marketing Manager and Management team with Sales Events.
* Performs other duties as assigned by the Service Manager or COO.
* Basic computer skills
* Basic Microsoft Office skills
* Basic Google Suite skills
* Proficient with Email & Communication