Kona Residential - Residential Relief - On Call

POSITION TITLE: Residential Relief Staff

DEPARTMENT: Kona Residential

RESPONSIBLE TO: Program Director

STATUS: On Call, Non-Exempt

DATE: Jan 2026

The Residential Relief Staff for the Kona Emergency Shelter is an On-Call Position, where work hours and schedule are subject to availability and current staffing needs of the program. The Residential Relief Staff performs the essential functions as described here and is supervised by the Program Director. Candidates must meet, maintain, and keep up to date with all employment standards set by the employer.

• High school graduate
• Valid TB clearance (two-step)
• Valid First Aid and CPR certification
• DHS FBI/Criminal History & CAN cleared
• Motor vehicle records (MVR) cleared – meets Salvation Army standards as an authorized driver.
• Pre-Employment Medical clearance

• At least one-year experience working with troubled or at‑risk youth, in a residential or social service setting, or a combination thereof.
• Some post‑high‑school and college coursework in a related social service field.

• Maintain the facility to meet program and licensing standards; report unmet conditions to the Program Manager.
• Ensure completeness of resident files and program files.
• Maintain consistency in program rules and procedures.
• Ensure all program and resident needs are met on a continuing basis.
• Transport residents to and from school, work, appointments, and recreational outings.
• Participate in informal group sessions with residents.
• Implement a chore system for residents and monitor completion.
• Provide backup support during emergencies at the shelter, including safe restraints.
• Assist in planning and implementing group recreational activities and outings.
• Complete required daily reports/consultations on each resident.
• Monitor phones, visitors, workers, parents, and handle emergencies and crisis calls.
• Conduct intake, discharge orientation, and check resident’s safe arrival after discharge.
• Serve as a crisis counselor while on duty—by phone or in person with youth and/or parents.
• Model appropriate behavior, including communication, decision making, problem solving, discipline, organization, cleanliness, respect for property and others, and professionalism.
• Maintain all required documentation relating to the resident.
• Participate in public information campaigns and represent the agency in the community.
• Attend meetings, workshops, retreats, conferences, and growth groups as scheduled or required.
• Handle grocery shopping and menu planning for the shelter; supervise residents in meal preparation.

• Perform other duties as assigned.

• Willingness to accept and implement the Salvation Army philosophy.
• Good judgment, dependability, initiative, firmness, caring, organization, high energy level, and ability to work under stress and change without verbal or active expression.

• Work under stressful conditions.
• Interact with others with courtesy and tact.
• Relate to a wide range of people and situations including youth, parents, agency workers, police, school personnel, etc.
• Work within an interdisciplinary team; participate in staff training and growth groups.
• Manage and prioritize multiple projects efficiently.
• Respond to crisis situations calmly and effectively.
• Complete projects on schedule.
• Maintain confidentiality.
• Maintain regular and punctual work attendance; may require flexible schedule, including evenings and weekends.

The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing, pulling, lifting, and carrying 25–50 pounds and occasionally more than 50 pounds; traveling by airplane. Duties will require safe restraints or interventions with residents involved in physical confrontations.

The position requires talking to co‑workers, clients, vendors; written communication to and from co‑workers, clients, vendors; telephone communication; responding to written or verbal requests of co‑workers,…