Correspondence Coordinator

General Job Summary

The Letter/Mail Vendor (Correspondence) Coordinator is responsible for the quality control and production monitoring of letter/statement files with the mail vendor. Collaborate with the AVP, Remittance & Mail Room and the Systems Integration Analyst to manage all correspondence produced both internally and externally. Collaborate with all Midwest departments to create and maintain letter file templates.

• Responsible for the QC and approval/rejection of letter/statement files on a daily basis
• Collaborate with Client Relations to manage statement messages and logos
• Perform research on mapping issues between MLS and the vendor
• Create letter templates per department requests
• Create letters in the servicing system
• Submit and monitor changes/corrections of documents to the mailing vendor
• Perform mail merges of data files and letter templates to create letters for mailing

• All other duties as assigned by management

• High school diploma ( or equivalent) required
• Previous experience in business/office environment highly preferred
• Previous experience in mortgage servicing highly preferred
• Experience using MS Word, MS Excel, and Adobe at an Intermediate level required

• Maintain & foster positive relationships with customers, vendors and business partners
• Complete all assigned training in a timely manner
• Provide professional communication in both oral & written expression
• Excellent organizational, time management & analytical skills
• Ability to troubleshoot effectively
• Able to communicate effectively
• High degree of accuracy
• High degree of dependability
• Intermediate ability working with MS Word, MS Excel and Adobe

Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments.

• Able to lift up to 20 pounds
• Extended periods of sitting (at computer desk)
• Complete repetitive tasks (including operation of computer mouse/keyboard)

The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education.

University Bank is an Equal Opportunity / Affirmative Action Employer