Office Administrator

Armock Mechanical Contractors is family owned and operated and has been in business for over 40 years. As West Michigan's leading mechanical and design build company, we are seeking a detail-oriented and enthusiastic Customer Service Representative to join our team. We offer a competitive pay and comprehensive benefits package designed to support our employees' well-being and professional growth. In this role, you’ll support both our customers and our field technicians by helping coordinate service calls, process invoicing, and ensure smooth day-to-day operations behind the scenes.

If you’re someone who thrives on variety, takes the initiative, and enjoys being a dependable go-to for your team — we’d love to hear from you.

We are seeking a highly organized and detail-oriented Office Administrator to support daily office operations and administrative functions. This role plays a key part in ensuring the office runs smoothly by managing administrative tasks, supporting staff, and maintaining a professional and productive work environment. The Office Administrator provides administrative support to multiple departments and requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate is proactive, dependable, and comfortable working collaboratively across teams.

• Provide daily administrative support to office and field staff.
• Serve as the first point of contact for guests and visitors, delivering professional and welcoming customer service.
• Maintain overall office cleanliness, organization, and readiness for daily operations.
• Answer incoming calls and route inquiries professionally and efficiently.
• Monitor office, kitchen and cleaning supply inventory and coordinate reordering as needed.
• Maintain organized records, documentation, and shared office files.
• Support company meetings, trainings, and events including food and supply coordination.
• Manage office and cleaning supply inventory and ensure office environment is clean and organized.
• Handle credit card payments and outgoing mail.
• Perform other duties as assigned.

High school diploma or equivalent required; associate degree preferred.

• Minimum of two (2) years experience in an administrative role; experience in a construction or HVAC environment preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively.
• Professional demeanor and customer service orientation.
• Ability to work effectively with internal departments, external customers, and vendors to ensure smooth communication and coordination.