Receptionist, Administrative​/Clerical

JOB DESCRIPTION

Start Date:
March 1st, 2025

TITLE: Receptionist

REPORTS TO: Operations Manager

SUPERVISED BY
:
Operations Manager

SUMMARY: Three or more years of experience in a receptionist or front desk role is strongly preferred. The position requires excellent organizational and technical skills, attention to detail, strong client service abilities, effective multi-tasking in a fast-paced environment, and exceptional verbal and written communication. Discretion, professionalism, and independent judgment are frequently needed. Proficiency in Microsoft Word and Outlook is required.

The Receptionist handles a range of office tasks, including answering phones, greeting visitors, and providing support and triage. Responsibilities include maintaining office organization, coordinating conference rooms, assisting with office decor and event planning, managing supplies, and providing secretarial support to management.

DUTIES:

• Serve as the first point of contact, ensuring professionalism and excellent client service.
• Answer phones, forward calls, and take messages appropriately.
• Welcome clients with hospitality, including beverages, snacks, and pre-meeting forms.
• Maintain a neat, clean, and professional office appearance.
• Handle mail, faxes, photocopying, and scanning.
• Make appointment reminder calls.
• Monitor the calendar for conflicts.

SALARY: $38,000-$45,000.

BENEFITS: Top of the class benefits, including health insurance, life insurance, retirement, vacation, sick leave, generous holiday schedules, and various employee perks.

FIRM INFORMATION
:
Willis Law is a rapidly growing law firm headquartered in Kalamazoo, Michigan. Started in 2004 by brothers Michael and Shaun Willis, the firm has over thirty staff members and focuses on business and estate law. Willis Law is building a legacy of Faith, Family, Freedom, and Firm by changing the way law is practiced. All members of Willis Law are expected to adhere to the firm’s Core Values:
Results, I am 3rd, Shoulder, and Excellence.

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Kalamazoo, MI 49007 (Required)

Ability to Relocate:

• Kalamazoo, MI 49007:
  Relocate before starting work (Required)

Work Location:

In person