Program Consultant

Overview

About the role The Program Consultant serves as a key liaison between clients, suppliers, and internal teams, ensuring the effective execution of the contingent workforce program across all stages of the requisition and hiring process. This role combines high-touch customer service with operational expertise to support requisition management, system administration, supplier coordination, and candidate onboarding via Vendor Management System (VMS) technology.

The Program Consultant is responsible for providing front-line support, ensuring compliance with program processes, and optimizing service delivery for multiple client work locations. Works under general supervision with increasing autonomy. Travel may be required.

• Manage full lifecycle of requisition activity using VMS technology, including creation, updates, changes, cancellations, and status tracking.
• Receive and review new requisition requests; validate accuracy and completeness prior to entry and routing.
• Partner with hiring managers and consultants to schedule intake calls, resume reviews, interviews, and debriefs.
• Assign appropriate suppliers to requisitions based on supplier capabilities and performance data.
• Track onboarding milestones and ensure all pre-hire steps are completed in a timely and compliant manner.
• Build and maintain proactive relationships with client users, hiring managers, and supplier contacts through regular communication and site visits.
• Act as the initial point of contact for client and supplier inquiries, resolving issues or escalating as appropriate using standardized procedures.
• Support supplier community with training on SOPs, compliance requirements, and VMS best practices.
• Assist with supplier assessments and performance tracking to ensure alignment with program goals.
• Troubleshoot functional issues within the VMS platform and escalate complex technical concerns appropriately.
• Maintain electronic records and system fields (e.g., cost center numbers, customer IDs) to ensure data integrity.
• Monitor and document all requisition and candidate activity to maintain audit readiness and program compliance.
• Run reports, manage timekeeping adjustments, and support ticket resolution as needed.
• Coordinate frequently with Program Managers, Sr Program Consultants, and Engagement Coordinators to ensure accurate and timely execution of deliverables.
• Make recommendations for process improvements and support implementation of operational enhancements.
• Participates in special projects and performs other duties as assigned.

• High school diploma or equivalent required.
• Post-secondary education in a related field preferred.
• 2-5 years of experience in staffing, workforce solutions, customer service, or VMS/MSP environments.
• Experience working in a service-level or client-facing role with increasing responsibility.

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Excellent customer service orientation with a demonstrated ability to build and maintain relationships.
• Proven ability to manage competing priorities in a fast-paced, high-volume environment.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to work independently while collaborating effectively across multiple teams.
• Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000 colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands.

We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most…