Assistant Front Office Manager

## Assistant Front Office Manager Apply locations:
Radisson Plaza Hotelposted on:
Posted Todayjob requisition :
R-100316
** Job Description**#
*
* JOB PURPOSE:

** Join our exemplary team as a Host in Kalamazoo at our luxury hotel. This is a unique opportunity to inspire and lead a talented team to achieve exceptional business results while fostering a positive and engaging work environment. By driving customer satisfaction, improving processes, and building strong community and industry relationships, you will play a key part in shaping the success and growth of the organization.  

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** WHAT YOU’LL BE DOING:
*** May include, but not limited to:
** Cross function with other units and cross sell the property
* Lead and grow a team
* Build positive relationship with guests
* Select talented new team members
* Assist in building a budget and meet staffing guidelines
* Can implement operating procedures and standards
* Able to train and develop team members to find the right fit
* Highly Motivated
* Goal Oriented
* Organized* Able to balance and have knowledge of all units of the organization and front office team
* Address and resolve billing issues
* Providing exemplary customer service#
** ESSENTIAL JOB RESULTS:
*** Team Development:
Help recruit, train, and coach staff to build a strong, high-performing team. Foster a positive work environment and provide opportunities for growth.
* Business Planning:
Identify profitable opportunities, set goals, and create plans to achieve profit growth by improving customer engagement.
* Goal Achievement:
Allocate resources effectively, track progress, and make adjustments as needed to meet goals.

* Cross-Functional Collaboration:

Work with other departments to ensure smooth operations across procurement, inventory, sales, marketing, and services.
* Company Image:
Inspire employees to maintain high standards, collaborate with customers and community organizations, and uphold ethical business practices.
* Customer

Experience:

Ensure excellent service quality by setting high standards, monitoring team interactions with customers, and continuously improving the guest experience.
* Process Improvement:
Regularly review and improve company processes to meet quality standards and enhance customer satisfaction.
* Professional Growth:
Stay updated on industry trends, attend workshops, and build a professional network.
* Community Engagement:
Build relationships with community and industry stakeholders and participate in local events and organizations. Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.
** WHAT YOU NEED FOR THIS POSITION:
*** Bachelor's degree preferred
* 1-2 years of related experience working in Hotel Operations preferred but not required
* Driven by purpose, mission, values, and has sense of urgency
* Strong decision making skills, able to make quick decisions that benefit both the guest(s) and the company
* Positivity and flexibility with a changing schedule
* Ability to work weekends and holidays
* Able to build positive short and long term relationships with guests and team
* Strong reading comprehension, ability to send and receive many emails
* Able to multitask
* Able to work closely with staff through strong communication and verbal skills
* Able to stand for long periods of time, up to 10 hours or more
* Able to stoop and bend
* Drivers license and clean driving record
* Able to lift up to 40 pounds from time to time
* Able to safely work with potentially dangerous chemicals and equipment
* Able to comply with safety and health code standards
* Able to handle responsibilities that require repetitive motion tasks
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