Accounts Receivable Specialist

Our client, a growing healthcare organization, is looking for an Accounts Receivable Specialist to join their collections team supporting a subsidiary focused on auto no-fault (PIP) insurance claims. This is a great opportunity for a detail-oriented collections professional who's comfortable learning a new environment, rolling up their sleeves, and helping shape better processes as the team grows.

• Analyze and resolve outstanding payment issues, determine root causes, and identify the right corrective and escalation actions
• Track and troubleshoot outstanding AR, generating aging reports on a regular cadence
• Conduct account research and analysis to resolve payment application and account discrepancies
• Review and authorize valid customer account deductions and adjustments
• Lead resolution of customer account issues from start to finish
• Work directly with insurance carriers on billing and collections for auto no-fault/PIP claims
• Partner with the existing operations team to learn current processes, then collaborate with the AR/billing team to identify areas for improvement

• Five Plus (5+) years of experience in accounts receivable, collections, or a related field
• Experience with auto no-fault/PIP insurance claims preferred
• Experience with billing and collections with insurance carriers in a case management environment preferred
• Comfortable working with AR aging reports, including manual tracking (e.g., Excel) while systems are being integrated
• Strong problem-solving skills and sound judgment on account discrepancies and adjustments
• Flexible, adaptable mindset — this is a newer function for the organization, and processes are still evolving
• Ability to work hybrid, with occasional in-office time at the Kalamazoo location as needed

• Full-time, day shift
• Hybrid schedule, field location in Kalamazoo, MI