Business Analyst Senior - Retail Bank Operations

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

As a Business Analyst Senior within PNC's Retail Bank Operations organization, you will be based in a preferred PNC location.

THIS IS AN IN OFFICE POSITION

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

As a Senior Business Analyst, you will support business initiatives by analyzing processes, identifying opportunities for improvement, gathering and documenting requirements, and collaborating with stakeholders across the organization. This role serves as a key liaison between business partners and technology teams to drive solutions that enhance operational efficiency and customer experience.

This position supports the Retail Lending Solutions and Mortgage Investor Operations group.

• Analyze business processes, workflows, and operational challenges to identify opportunities for improvement.
• Partner with stakeholders to gather, document, and validate business requirements.
• Facilitate communication across business and technology teams to ensure successful delivery of initiatives.
• Support project planning, implementation, testing, and post-production activities.
• Monitor and evaluate business solutions to ensure alignment with organizational objectives.
• Manage multiple priorities while meeting project deadlines and business commitments.
• Work independently and take ownership of assigned projects and deliverables.

• Strong problem-solving and critical-thinking skills.
• Excellent analytical and decision-making abilities.
• Effective communication skills with the ability to collaborate across all levels of the organization.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivation and the ability to work independently.
• Ability to quickly understand business needs and drive projects forward with minimal direction.

• Business Analyst experience.
• Experience working within Agile environments.
• Familiarity with Jira.
• Experience with Edge Sales and Service.
• Experience using Service Browser.
• Experience with CRISS.

This position may require occasional work outside of normal business hours to support production releases and business initiatives. Typically, this involves overnight support for approximately 2 to 3 hours once per month; however, the frequency and duration may vary based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem‑solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for…