Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Clinton Township, MI

Responsive recruiter. Replies within 24 hours

• Hourly Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Before becoming a State Farm Agent, Tomica spent three years as an agency manager alongside a State Farm Agent. This experience provided her with a unique opportunity for personal growth while allowing her to help others and mentor her peers. Witnessing firsthand the positive financial impact State Farm has on customers and families, Tomica is now dedicated to empowering individuals and families to proactively protect themselves against the unexpected.

Now in her fifth year as a successful State Farm Agent, Tomica leads a team of four, delivering high‑quality service and engaging in meaningful, needs‑based conversations with our customers. We take pride in our deep community involvement, proudly sponsoring The Winner’s Circle Church and Chippewa Valley High Athletics, while also actively contributing to various local initiatives.

If you’re looking to join a purpose‑driven agency that values community impact and team collaboration, we would love to welcome you to our team!

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

• Answer Customer Inquiries Respond to customer questions and provide policy information.
• Assist with Policy Changes Help clients make updates and changes to their insurance policies.
• Process Insurance Claims Handle claims processing and follow up with clients on status.
• Maintain Accurate Records Keep detailed records of customer interactions and transactions.

• Self‑Sufficient Demonstrates the ability to work independently, take initiative, and solve problems without constant supervision.
• Organizational Skills Maintains structured processes and systems to manage workload, track progress, and ensure accuracy in all tasks.
• Time Management Effectively prioritizes tasks, meets deadlines, and manages time efficiently to maximize productivity.
• Communication Skills Communicates clearly and effectively, both verbally and written, to foster strong customer relationships.
• Drive Exhibits a strong motivation to achieve goals, continuously seeks improvement, and demonstrates a proactive approach to challenges.
• Coachable Open to feedback and new ideas, eager to learn and grow, and willing to adapt to improve performance.
• Licensed in MICHIGAN with State Farm Experience

Compensation $35,000.00 - $40,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none