Customer Account Specialist - Ford Rebate

** Who We Are**:
Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions, and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include tire programs, as well as other technology and project management programs, consulting, billing, and systems solutions.
** Base Pay Range:**$18.00 - $23.00###
*
* Title:

Customer Account Specialist, Ford Rebate
***
* Reports To:

Manager Special Projects - MGR
**** FLSA Status:
Non-Exempt
**** Date Created: 9/30/25
** As a Customer Account Specialist, your essential job functions will include the following:
* Respond to inbound and outbound calls with customers, car dealerships, and distribution centers within one business day, while providing superior customer service, technical related advice and translating inquiries into opportunities.
* Ability to provide customer solutions through general knowledge of products, processes & provides support to team as needed
* Exhibit a strong focus on developing relationships.
* Represent AMI with all Ford dealers and customers.
* Evaluate the customer’s needs and determine appropriate actions.
* Contribute to the development and share innovative ideas to improve processes and policy to enhance the customer experience.
* Ensure the accurate processing of rebates daily.
* Interact with other departments to ensure timely responses to customer inquiries and rebates.
* Resolve customer concerns and questions as it relates to rebate fulfillment issues.
* Strive for one call resolution with every customer.
* Display a professional manner when dealing with internal and external customers.
* Complete all administrative documentation required.
* Input critical notes to contact center management system.
* Attend all training sessions, as required.
* Exhibited basic proficiency with diagnostic skills and industry/product knowledge
** Other Duties as Assigned
**** Position Requirements
*** 1+ year of sales/service experience. Automotive industry preferred.
* Office tools:
Basic knowledge of Outlook, Word, Excel
* Good communication & customer service skills
** Competencies Required
*** Detail-oriented
* Customer Focus
* Good communication skills
** Physical

Job Requirements
*** Continuous viewing from and inputting data to a computer screen.
* Sitting for long periods of time.
* Some travel required: