Automotive Valet

REPORTS TO: Service Manager

LOCATION: DeNooyer Chevy, Kalamazoo

POSITION TYPE: Full-time

STARTING PAY: $17.00 per hour

The Customer Experience Assistant (Valet) is responsible for the guest experience from beginning to end by providing quality service and attention to our guests. Your smiling face will be the first thing our service customers see! Customer Experience Assistants make sure that all aspects of the first impression are attended to because it’s part of the experience for our customers. If you’re looking to get your foot in the door in the auto industry, this role is a great starting position to learn the fundamentals and grow into different roles!

• Excellent oral and written communication skills
• A professional image and demeanor – we like to put our best foot forward!
• A valid Michigan driver’s license with an insurable driving record – we sell, service, and drive cars, it’s what we do. Non-negotiable!
• Ability to read, speak and write English to fulfill job functions in an understandable way – bi‑lingual folks encouraged to apply!
• Ability to operate a computer and telephone system

• Responsible for the overall quality of every customer experience from proper greeting to re‑delivery. You’re the first and last face our guests see!
• Ensures that every customer is greeted within 5 seconds of entering the Service Lane.
• Greeting customers with a friendly and welcoming demeanor – are you sunshine on a rainy day? If so, we need you!
• Placement and removal of plastic seat covers and paper floor mats before entering or final delivery of customer vehicle – basic, but important. We need to keep our customers’ vehicles in tip‑top shape!
• Maintain necessary dealership trainings
• Assist with getting customers into rental vehicles including collecting payment, completing and reviewing rental contracts, and following the rental process established by the dealership.
• Refreshing coffee, re‑stocking water, and making sure the service drive and kitchenette area are picked up – you’ll be everyone’s favorite person, especially in the morning!
• Washing vehicles by bringing them through the car wash – it’s a super nice car wash.
• Follow all required safety and hazardous materials procedures as required by dealership policies and applicable laws and regulations, including OSHA and MIOSHA – we want you to stay safe out there.
• Positively work on a diverse team – sometimes we bug each other, but at the end of the day, we are a family.

• Assisting customers with miscellaneous items – sometimes it’s a furry friend, sometimes it’s a car seat; every day is different!
• Relate positively and courteously with diverse groups of people (customers, visitors, and staff) – we love everyone!
• Must maintain a professional image and positively represent DeNooyer Chevrolet
• May be required to put gas in vehicles
• All other duties as assigned

• Ability to walk and stand for 6+ hours per day. Leave the dress shoes behind!
• Ability to stoop, kneel, crouch, crawl, reach, and stretch
• Ability to lift and carry 30 pounds
• Ability to work in conditions such as varying temperatures, weather elements, noise, dust, and fumes. It’s Michigan. There’s weather. You’ll be in it.
• Ability to move within different departments at the dealership
• Ability to work a flexible schedule, including weekends and holidays (we are closed “the day” but often open on “the eve”). Always closed Sundays.

We love our customers and employees, and DeNooyer Automotive Family happily offers services and employment opportunities without regard to race, color, religion, national origin, sex, age, height, weight, marital status, disability, veteran status, citizenship, or any other legally protected characteristic.