Call Center Specialist

Employment Type: Full-Time, Hybrid #LI-HYBRID

Entry Salary Range: $16.06-$19.27 per hour with an incentive opportunity based on individual performance.

We're committed to supporting your well-being and work-life balance through a robust benefits offering:

• Health & Wellness
  • Medical, dental, and vision insurance to keep you and your family healthy.
• Financial Peace of Mind
  • 401(k) with company match, life insurance, and disability coverage.
• Time Off
  • Generous paid time off (PTO), paid holidays, and paid parental leave.
• Professional Growth
  • Learning and development programs, plus tuition reimbursement to support your career journey.
• Additional Perks
  • Free Telemedicine
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Paid Community Action Volunteer Hours

* Parental Leave and Tuition Reimbursement are available after one year of service.

Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

You will provide outstanding service and support to our members and your fellow Advians. You will be the expert answering members’ questions, servicing their accounts, and recommending products and services that best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service, or resource that the caller requires (or could benefit from) while creating an exceptional experience.

You will be the voice of Advia.

Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members’ needs above all else. Our culture can only be described as “work hard, play hard.”

There are many reasons you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life!

We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia’s Call Center Specialists are always geared up and ready to provide quick responses and on‑the‑spot solutions.

This position is very fast paced and fun! So, get your positive, outgoing, people helping people mindset ready and make sure you are verbally ready to rock and roll while you are here!

• A willingness to learn and desire to be coached.
• Strong communication skills.
• Ability to ask questions for clarification.
• Patience.
• Customer service experience is strongly preferred, but we can teach this too!
• A team centered mentality.
• A passion for helping people.

Check us out on our social media for an inside look at what the #advialife is all about.

Equal employment opportunity, including veterans and individuals with disabilities.

PI