Customer Service Reps​/Appointment Setters

Award-Winning Cole Nissan is hiring full-time BDC Service Associates to work in our Business Development/Call Center to help our Service Department customers and improve customer retention. You will answer inbound calls, internet requests, schedule auto repair/service appointments, make outbound calls, send text messages, and follow up with customers after service has been completed to ensure their satisfaction. BDC or customer service/telephone contact experience is preferred.

We provide excellent training for qualified candidates.

• Up to $40,000 per year performance-based income!
• Excellent training!
• Rapid career advancement! We promote from within!
• Health and dental insurance
• 401(k) savings plan
• PTO - paid time off
• Employee discounts on vehicles and service
• State-of-the-art facilities
• A positive and professional team environment

• Answer incoming calls, internet requests, and send text messages for the service department
• Identify customer's needs, answer their questions in a pleasant manner, and assist them to the best of your ability
• Schedule appointments for auto repairs/maintenance, and reschedule missed appointments
• Make outbound calls for appointment reminders, recalls, surveys, etc.
• Make 110 calls each day
• Follow up on customer inquiries to ensure a satisfied experience

• Experience is preferred. Training is provided!
• Must be able to work evenings and weekends if needed
• An energetic and friendly 'people person' that's motivated to succeed
• Excellent customer service and communication skills
• A positive attitude, good work ethic and professional appearance
• Valid driver's license and reliable transportation
• High school diploma or equivalent
• Must pass a pre-employment background check and drug screen.