Client Service Representative - Overnight Shift

VCA Veterinary Specialty and Emergency Center of Kalamazoo is a 24/7/365 emergency, critical care and specialty practice, located in Portage, MI. We are seeking an Experienced Client Service Representative to join our overnight team Full-time.

We support wellness and flexible scheduling to promote work-life balance. The role encourages professional growth and a supportive, inclusive work environment.

The successful candidate will support our Doctors team by creating a positive, low-stress atmosphere for clients and patients. They will handle client interactions, appointment scheduling, payments, and product recommendations while maintaining accurate medical records.

• Customer service functions, including greeting clients and handling multi-line telephones
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, and processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, and educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports, and correspondence

Day, Evening, and Weekend shifts available.

$15 – 20 / hr based on skill set and experience.

• At least one year of proven customer service experience
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people, with awareness of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Willingness to work non-traditional hours, including nights, weekends and some holidays
• The ability to lift up to 40 lbs and handle hazards associated with pets

• Access to the resources of a large veterinary community
• Growth & leadership opportunities
• Medical, Dental & Vision coverage
• Career development programs
• Generous hospital and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Infertility benefits
• Competitive wage

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at