Senior ProCare Customer Excellence Representative - Hybrid

Shift

Monday - Friday 10:30am-7pm

• Provide phone and email support for inquiries from sales teams and healthcare professionals.
• Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.
• Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.
• Offer after-hours support as needed, depending on call volume or workload demands.
• Present daily management tier 1 metrics to IOCE team
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer
• Takes on additional workload and responsibilities while maintaining quality and efficiency
• Flexes to phone/email teams as needed
• Provides new ideas for continuous improvement and displays leadership by taking on project/support roles
• Shows up to work with a positive attitude and contributes to culture of engagement while demonstrating Stryker values

• 3+ years of relevant experience
• Experience/exposure to Microsoft Excel preferred.
• Demonstrated experience in handling customer escalations and de-escalation techniques.
• High School diploma or equivalent

• Proficient level of expertise in SAP, Salesforce, and case creation.
• Associates degree

Pay rate will not be below any applicable local minimum wage rates.

$24.54 - $33.68 USD Hourly

Health benefits include:
Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

Financial benefits include:
Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.