Consumer Relations Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

HoMedics is a privately‑owned multinational company headquartered in Commerce Township, Michigan. With 35 years of history, HoMedics has grown into a world leader in personal care, wellness, and consumer electronics products. The company’s portfolio includes the HoMedics brand, HMDX, Jam, Obusforme, Salter, Ellia, and House of Marley. HoMedics’ products cover back, neck, foot and handheld massagers, sound spas, footbaths, essential oils, diffusers, humidifiers, air purifiers, blood pressure monitors, and more.

The brand enjoys dominant market share, especially in massage devices, and is sold in over sixty countries worldwide.

Consumer Relations Representative - 10:15 am to 7:00 pm shift. The role supports end‑users of HoMedics products across phone, e‑mail, and letter channels. The position requires a focus on customer service, product knowledge, order processing, and escalation management within a fast‑paced environment.

• Respond to inquiries from consumers via phone, e‑mail, or letter regarding personal wellness products and small electronics.
• Process consumer pre‑paid orders and returns.
• Maintain current product knowledge as products evolve.
• Accept and process direct consumer orders for replacement parts and products.
• Manage multiple tasks and changing priorities in a fast‑paced setting.

• Associate’s degree or equivalent experience required.
• 1–2 years of call‑center experience, preferably with small electronic devices; strong troubleshooting and problem‑solving skills essential.
• Ability to thrive in a team environment and communicate across multiple locations.
• Proficiency in managing challenging consumer situations by phone, email or in person.
• Excellent phone etiquette and verbal communication skills.
• Professional written email communication.
• Intermediate or higher level computer skills in MS Outlook required; proficiency in Excel and Word a plus.
• Detail‑oriented with strong organizational and prioritization skills.
• Experience with an ERP system (e.g., JDE, People Soft) a plus.
• Availability to work occasional overtime on weekdays and/or Saturdays.

• Major medical, dental and prescription insurance
• Flexible Spending Account (FSA)
• 401(k) with employer match
• Short‑ and long‑term disability insurance
• Life insurance
• Travel accident insurance
  
  Paid holidays
• Paid time‑off program (PTO)
• Employee purchase program
• Employee assistance program
• On‑site café
• On‑site fitness facility
• Several additional voluntary benefits

Full‑time position; non‑exempt.

Location:

Commerce HQ, Commerce Township, MI.