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Transit Center Customer Service Team Lead & Scheduling
Job in
Kalamazoo, Kalamazoo County, Michigan, 49006, USA
Listed on 2026-08-04
Listing for:
CCTA Metro
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
CCTA Metro is seeking a compassionate Customer Service Team Lead for the Kalamazoo Transit Center to deliver high-quality service to community members. You will handle inquiries, manage complaints, process orders, and provide essential administrative and operational support in person, by phone, or email, maintaining a professional and positive demeanor.
The role emphasizes leadership, training new staff, handling payments, scheduling, and ensuring safety and compliance while supporting IT and
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