Customer Service Representative - Kalamazoo, MI

Customer Service Representative

Sure, you could provide administrative support to lots of companies, but how much more fun would it be while dealing with beer, wine and spirits? Our Customer Service Representatives build as many reports as they do relationships with our customers and sales reps around the state!

Will work for beer? Great! Working for a beverage distributor has its perks:

Comprehensive medical, dental, and vision coverage, plus HSAs, FSAs, and more. (Full time employees)

401(k) with Traditional and Roth options, employer match, and immediate vesting

3.5 weeks of PTO starting in year one, accruing from day one with rollover

Ongoing training and career development opportunities

Paid volunteer time to give back to the community

Paid parental leave to welcome your newest family member. (Full time employees)

Weekly pay

Uber, Lyft, or taxi reimbursement when you need a safe ride home

Kick ass events and fun across Michigan

Domestic and international trip opportunities to learn about the beverage industry

Referral bonuses for bringing great people to the Imperial Beverage family

The minimum compensation for this role is listed below; pay will be determined based on experience:

$18 -$20 per hour

Eat. Sleep. Greet. Repeat:
Our Customer Service Representatives manage all incoming calls, greet visitors, build and run multiple reports, and update data in our company software while providing support to our Sales team. We take great pride in choosing Customer Service Representatives who are customer-focused, enjoy talking to people, have advanced computer knowledge and can stay organized. This position requires strong communication skills and will work from our Kalamazoo headquarters Monday-Fridays from 9am-6pm.

A Day in the Life

Arrive to the office on time and ready to work

Assist in answering incoming calls and emails for the Customer Service team

Greet all visitors and notify co-workers when their guest has arrived

Process internal sales

Setup new customers and update data in company software

Run licensing reports for the state and notify sales team of any changes

Order office supplies for the Kalamazoo headquarters

Open, sort and distribute the mail

Manage the company calendar and conference room reservations

Requirements

High School Diploma or equivalent and some college education preferred

One or more years' administrative experience

18 years of age or older

Strong computer skills, including knowledge of Microsoft Word, Excel and Outlook

Ability to multi-task and pay attention to detail while working within deadlines

Strong organizational skills

Must possess superior communication and customer service skills, confidentiality and professionalism

Ability to problem solve and make decisions quickly and efficiently

Self-starter with a great attitude and desire to interact with all types of people

Ability to be patient and polite in order to create positive interactions

Like a fine wine, Imperial Beverage has been getting better with age since 1933. We are a Michigan family-owned beverage distributor and we are passionate about helping others succeed – at work and in the community. We only hire those with passion, integrity, customer focus and the desire for hard work. Once all the work is done at our fast-paced company, we also like to have fun and lots of it!