Ticket Office Sales Associate

Job Description WHAT YOU’LL BE DOING

• Understand the functions and operations of the Etix System
• Sell all types of ticket orders and GHG gift cards in person at the ticket office
• Process group and other orders for all events held at the Event Center
• Check IDs and fulfill will call orders and incentive pick ups
• Maintain good customer relations and service
• Maintain accuracy in financial transactions
• Provide information to patrons regarding events, ticket policies, and arena facts
• Answer customer inquiries in person and over the phone
• Assist in enforcement of building policies and procedures for patrons
• Assist in sorting, logging, and returning lost-and-found items
• Attend staff training

• Excellent skills in customer relations, communications and problem solving
• Cash handling experience
• Sales and customer service experience preferred
• Ability to work flexible hours including weekends
• Ability to work morning and afternoon shifts including some weekdays
• Able to sit or stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Occasionally able to lift up to 40 pounds
• Able to comply with safety standards