Automotive Guest Services – Chevrolet Kalamazoo

REPORTS TO: Office Manager

POSITION TYPE: Part-Time

LOCATION: Chevrolet Kalamazoo, MI

HOURS: Monday 3:00pm-7:00pm, Wednesday 3:00pm-7:00pm, and Saturday 9:00am-2:00pm with every 3rd Saturday off.

DRIVE YOUR CAREER FORWARD WITH DENOOYER AUTOMOTIVE FAMILY

• At DeNooyer Automotive Family, we believe in creating opportunities for our people to grow, succeed, and build a career they are proud of. At the heart of everything we do is our commitment to our guests. We believe buying a vehicle should be an experience, not a transaction. Our mission is to earn trust, inspire loyalty, and build lasting relationships, and our vision is to provide guests with the best automotive purchase and ownership experience ever.
  
  We live by the Golden Rule: “Treat others the way you would like to be treated.”

• We believe work should be more than a paycheck. At DeNooyer Automotive Family, we work hard, have fun, celebrate each other, give back to our communities, and genuinely care about the people we work alongside.
• Here’s What You Can Look Forward To:
  • Competitive hourly pay with a flexible schedule.
  • Professional development and career growth opportunities across the DeNooyer Automotive Family.
  • Team bonding and celebration events, including our Gerry Awards and annual Giving Week.

• The Automotive Guest Services serves as a welcoming first point of contact for guests visiting DeNooyer Chevrolet. This position provides a positive customer experience by greeting guests, answering and directing incoming calls, communicating messages, and assisting with general administrative tasks throughout various other departments.
• This part-time position is designed for a student seeking hands-on experience in customer service, business operations, and the automotive industry while developing professional communication, organization, and administrative skills.

• Ability to read, speak and write English in order to fulfill job functions in an understandable way.
• Ability to operate a computer and telephone system
• Excellent oral and written communication skills
• Effective organizational skills and time management
• High school diploma
• High level of optimism, positivity, and professionalism

• Welcome and greet guests entering the DeNooyer Chevrolet showroom.
• Answer the dealership's general telephone line and direct calls to the appropriate department or team member.
• Communicate messages accurately and promptly.
• Assist customers and visitors with general questions and direct them to the appropriate team member.
• Provide general clerical and administrative support to various departments.
• Print, scan, file, and mail documents and correspondence as requested.
• Assist with basic data entry and other administrative tasks.
• Maintain an organized, professional, and welcoming reception area.
• Interact professionally and positively with customers, employees, and visitors.
• Learn and utilize dealership systems and processes as appropriate.
• Maintain confidentiality of company and customer information.
• Assist with other projects and duties as assigned.

• N/A

• Ability to sit and work at a computer for periods of time.
• Ability to move throughout different departments within the dealership as needed.
• Ability to work a part-time schedule based on business needs and school availability, which may include evenings, weekends, and holidays.