Customer Recovery Specialist

Overview

About Parker Aerospace
At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: “Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.” Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

The Customer Performance Specialist will work cross-functionally to mitigate external customer production line disruptions and past due purchase order lines, typically caused either by supplier delinquencies, internal production execution challenges, schedule instability, manufacturing re-work, or test equipment failures. The Recovery Manager is the “voice of the customer” to balance demand with supply, and to set priorities for fulfillment in a critically past due environment, with the ultimate objective of driving performance improvements.

• Responsible for leading recovery efforts on key delivery issues, establishing governance and reporting. Conducting deep dives into constraints and guiding teams to resolve them.
• Will have responsibility for leading customer recovery and risk mitigation efforts.
• Will initiate vendor quality management, improvements including evaluating process capability, tracking delivery, output, and reporting of performance.
• Deploy Customer Recovery, which may include any combination of assessments, training, quality improvements, delivery improvements, capacity improvement, lead-time reductions.
• Lead in cross functional project teams driving improvements in on-time delivery, volatility, sub-tier management.
• Complete root cause analysis and recommend / implement corrective actions where developed solutions will drive closure of root-cause actions.
• Interface with all levels of the organization, suppliers, and customers regarding supplier performance and improvement actions and processes. Be prepared to report out at executive levels on plans and results.
• Work collaboratively across complex organizational structures to develop and implement systemic solutions as countermeasures to resolve chronic business performance issues.

• Bachelor’s degree (BA) in Business Administration or related field (e.g. finance, law/contract law; program management)
• Demonstrated ability to perform essential functions of the job typically acquired through eight or more years of increasingly responsible experience in contract administration or procurement. Supply chain, supplier quality, procurement or operations experience (manufacturing or distribution preferred)
• Practical experience leading recovery, CAPA, root cause analysis (5‑Why, Fishbone) and performance improvement projects
• Strong analytical skills; proficiency with Excel and experience with BI tools (Power BI, Tableau) and ERP systems
• Excellent stakeholder management and cross‑functional collaboration skills; ability to lead without direct authority
• Solid project management skills; comfortable driving multiple concurrent…