Customer Quality Engineer

Overview

Parker Hannifin – Parker Aerospace develops technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

Develops, modifies, applies and maintains quality standards and evaluation methods for products and processes. Provides moderately complex statistical information for quality improvement by determining and applying testing methods and criteria. Coordinates and guides technical evaluations, analysis, and related data acquisition processes to ensure division quality objectives are achieved.

• Serve as primary day-to-day technical contact for assigned customers on quality issues, customer requests, and quality system inquiries. Respond to customer complaints and NCRs/CARs; lead or co-lead containment actions to stop escapes and protect the customer. Track open customer issues and CAPAs; ensure on-time closure and evidence of effectiveness; escalate per process when required.
• Lead and support structured problem-solving (8D, 5 Whys, DMAIC) to identify root cause, implement corrective actions, and verify effectiveness. Prepare, manage, and deliver timely customer-facing reports and documentation (8D responses, corrective action plans, dispositions, concession requests).
• Support and execute First Article Inspections (AS9102) and coordinate FAI submissions and disposition of any FAI nonconformances.
• Work cross-functionally with Manufacturing, Engineering, Procurement and Supplier Quality to implement corrective actions, process changes, and containment plans.
• Participate in customer and supplier investigations, including on-site visits when required; prepare objective evidence for audits and customer reviews.
• Support New Product Introductions and design changes from a customer-quality perspective (provide input to control plans, inspection criteria, and risk assessments).
• Assess quality performance (or cost-of-quality) using statistical and analytical methods. Devises and implements methods and procedures for inspecting, testing, and evaluating the precision, reliability, and accuracy of products, processes, and production equipment.
• Review product drawings, specifications, and customer requirements to ensure conformity and identify potential nonconformances.
• Assure the timely processing of nonconforming materials and assist in the disposition process by participating in failure analysis and corrective action investigations as a member of the Material Review Board.

• Bachelors degree (BS) in Engineering or a related discipline.
• Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of related experience.
• American Society for Quality certification desired.
• Thorough knowledge of state-of-the-art inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations.
• Ability to effectively assess and implement continuous improvement techniques to quality and manufacturing functions.
• Ability to use standard business applications software and/or specialized data analysis tools.
• Ability to establish goals and objectives to complete projects.
• Ability to effectively communicate and present information to team members,…