Reservation Agent | Full Time

## Reservation Agent | Full Time Apply locations:
Radisson Plaza Hotel posted on:
Posted 3 Days Agojob requisition :
R-100372
** Job Description**#
** What You'll Be Doing
*** May include, but not limited to:
** Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times
* Making and modifying reservations
* Setting up billing on reservations (Individual pay own, master bill and direct bills)
* Delivering outstanding customer service to guests, both internal and external
* Answering inquiries regarding hotel services, amenities, and outlets
* Following all hotel procedures including but not limited to: PCI compliance and guest privacy
* Supporting other units, such as sales and catering department
* Solve problems and or suggest alternatives to situations that arise
* Review reports and understand daily responsibilities
* Be able to see big picture and make business decisions
* Assisting with other tasks that assigned#
** What You Need For This Position
*** Entry-level experience with low to medium technical knowledge
* Ability to work independently and as part of a team
* Strong multitasking, time management, and prioritization skills
* Comfortable working in a fast-paced environment
* Positive, professional guest interaction and rapport-building skills
* Excellent written and verbal communication, listening, and comprehension skills
* Strong problem-solving skills with the ability to suggest improvements
* Computer proficiency with strong typing skills;
Excel and Word preferred
* Experience with Opera or other Rooms Management Systems a plus
* General knowledge of local attractions and surrounding areas
* Ability to maintain an organized, clean workspace
* Compliance with safety and health code standards#
** What’s in it for You
*** Medical/Dental/Vision  (Full-Time option)
* 401K with 100% match up to 3% (Full-Time option)
* Parental Leave Program (Full-Time Option)
* Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
* Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
* Shift meal provided per day
* 10% Discount on GHG outlets
* Discounted hotel rates at Choice Hotels Worldwide#
** Top Reasons to Work With GHG
*** We are one of the Nation's 101 Best and Brightest Companies to work for
* You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
* You will grow your skills and experience in an environment that encourages growth and development
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