WEC Special Event Coordinator

Job Description Special Events Coordinator | Wings Event Center

JOB PURPOSE:

The Special Events Coordinator supports the planning, detailing, and execution of events at Wings Event Center. This position works closely with the Special Events Manager, clients, internal departments, vendors, promoters, and event staff to ensure events are properly planned, communicated, and executed.

The Special Events Coordinator is responsible for translating client and event requirements into clear operational direction for internal teams, while supporting a high-quality guest and client experience. This position will maintain a strong presence at assigned events and coordinate event preparation, day-of-event operations, and post-event follow-up.

WHAT YOU’LL BE DOING:

May include, but are not limited to:
Work closely with the Special Events Manager to detail, coordinate, and execute assigned events. Serve as the on-site contact for assigned events and provide operational support before, during, and after events. Create and maintain production sheets, event orders, event huddle sheets, layouts, schedules, and other event documentation to clearly communicate event needs to internal departments. Coordinate client needs with Food & Beverage, Engineering & Facilities, Set Up, Guest Relations, Security, Ticket Office, Marketing, and other internal and external partners.

Maintain a strong working knowledge of Momentus and utilize the system for event scheduling, contracting, detailing, production information, billing, and customer information. Create and update event layouts and seating diagrams as well as concert scaling using AutoCAD web, Event Draw or other applicable design tools. Serve as the initial point of contact for incoming event inquiries and sales leads, including responding to initial inquiries, gathering and evaluating event details, determining client needs and venue fit, and qualifying opportunities before advancing them through the sales process.

Coordinate event setup and logistics, including setup requirements, pre-event walkthroughs, load-ins, deliveries, vendors, merchandise, shipments, and other event needs; lead setup as required and ensure all spaces and equipment are properly prepared. Manage assigned events from setup through load-out, identifying and communicating operational needs as they arise. Monitor event flow, guest movement, entrances, exits, queue lines, signage, and other operational considerations to support a safe and positive guest experience.

Respond to client, guest, staff, and vendor questions and concerns while communicating changing event needs to department leaders and event staff to ensure issues are addressed quickly and professionally. Work with the Ticket Office to understand ticketed event configurations and how ticketing impacts event operations, guest flow, staffing, seating, parking, and event planning. Complete client settlements, post-event surveys, damage assessments, and other post-event follow-up.

Develop and maintain event SOPs, procedures, and operational resources. Assist with content creation, event signage and management of social media. Support internal events, including monthly post-event employee gatherings, annual training, and team-building activities as assigned. Build positive working relationships with clients, coworkers, vendors, promoters, tenants, and community partners. Contribute to continuous improvement by identifying opportunities to improve event processes, communication, efficiency, and guest experience.

Ability to quickly pivot and adapt to changing event needs, priorities, and unexpected situations while maintaining a high level of organization and professionalism.

ESSENTIAL JOB RESULTS:

Assigned events are properly detailed,…