Personal Banker Associate

Fifth Third Bank is a diversified financial services company whose purpose is to improve the lives of customers and strengthen the well-being of the communities it serves. Founded in 1858 and headquartered in Cincinnati, Ohio, the bank is among the largest money managers in the Midwest and operates major business lines in Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management.

More than 20,000 team members contribute to a collaborative, inclusive culture with opportunities for growth, a 401(k) match, wellness programs, and comprehensive insurance benefits. Fifth Third maintains a broad network of financial centers across multiple states and offers customers access to approximately 54,000 fee-free ATMs nationwide. The organization is proud to be an affirmative action and equal opportunity employer, committed to supporting a diverse workforce and an equitable workplace.

The Person al Banker Associate I is a full-time, on-site role based in Kalamazoo, MI. This position focuses on serving customers at the financial center, providing guidance on personal banking products and services, and supporting customers with everyday transactions. Responsibilities include assisting with deposits, withdrawals, and transfers, opening new accounts, and helping customers understand financial solutions that meet their needs. The role also involves proactively engaging customers, resolving inquiries or issues, and referring customers to appropriate specialists when more complex financial needs arise.

The Person al Banker Associate I is expected to follow bank policies, maintain accurate records, and contribute to a positive, inclusive customer experience.

• Demonstrated skills in personal banking and a strong understanding of consumer financial products and services.
• Experience handling deposits, withdrawals, and other routine banking transactions with accuracy and attention to detail.
• Ability to open new accounts, explain account features, and guide customers through required documentation and processes.
• Foundational knowledge of finance, including basic lending and savings concepts, to support customer conversations.
• Strong customer service skills, including active listening, problem solving, and clear, professional communication.
• High school diploma or equivalent required; post-secondary education in business, finance, or a related field is a plus.
• Comfort working in a fast-paced branch environment, with the ability to collaborate effectively with colleagues and leaders.
• Proficiency with basic computer applications and the ability to learn banking systems and tools quickly.
• Commitment to ethical conduct, confidentiality, and compliance with regulatory and bank policies.