Medical Receptionist

Kalamazoo, United States | Posted on 12/05/2025

We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our patient care team. This role is one of the first points of contact for patients, helping ensure a smooth check-in/check-out process while delivering exceptional customer service.

• Greet, check in, and check out patients with professionalism and accuracy
• Schedule appointments and update patient profile information
• Verify insurance using phone or online tools and collect copays
• Answer phone calls, take messages, and direct inquiries appropriately
• Maintain patient confidentiality and ensure all documentation is complete
• Prepare and print forms needed for patient visits
• Assist with follow-up appointments and referral scheduling
• Maintain a clean, organized reception area

• High School Diploma or equivalent
• Medi Clear Certification or equivalent HIPAA certification required
• Minimum 1 year experience in a medical office, clinic, or similar patient-facing environment
• Strong customer service mindset and ability to stay calm under pressure
• Ability to multitask and handle a steady flow of patients