Concierge | Kalamazoo Country Club | Full Time

Job Description Overview

At Kalamazoo Country Club, our Concierge plays a vital role in shaping the member experience. You’ll be at the heart of it all. This position is all about hospitality at its finest: anticipating needs, adding personal touches, and ensuring every interaction leaves a lasting impression. You’ll support daily operations across all areas of the club, including dining, golf, events, spa, racquets, fitness, and family activities, while managing communications, reservations, and special requests.

From greeting members by name to maintaining a polished, welcoming environment, you’ll help define the warmth, excellence, and elevated service that makes Kalamazoo Country Club truly exceptional.

• Provide support to the Membership team in daily operations across all areas of the club, including Golf, Restaurants, Events, Spa, Family Activities, Racquets, Pool, and Fitness.
• Ensure every interaction reflects the highest standard of service.
• Provide a warm, professional welcome and fond farewell to all members and guests, offering assistance with any requests or arrangements.
• Serve as the primary point of contact for member communications, including phone calls, emails, newsletters, website and calendar updates, and event announcements.
• Maintain up-to-date member profiles, including personal preferences, birthdays, and anniversaries.
• Create personalized welcome notes, event announcements, and update member profiles and club calendars.
• Seamlessly manage and coordinate various reservations, including dining, tee time, and event reservations, with other departments to ensure details are accurate and experiences are exceptional.
• Act as an expert on club amenities, services, local attractions, events, and dining options, providing personalized recommendations.
• Serve as a communication link between members and departments.
• Support Club events, tournaments, and special occasions as a front-line ambassador for the KCC brand, including planning, promotion, registration, and logistics.
• Keep all service areas—lobby, front entrance, workstation, locker rooms—clean, stocked, welcoming, and reflective of Kalamazoo Country Club’s quality standards.
• Offer personal services such as shoe cleaning, locker assignments, locker assistance, and clothing care when needed.
• Ensure member privacy, comfort, and security at all times.
• Coordinate with and support other departments to ensure seamless service delivery.

• A minimum of one year of experience in hospitality or a customer-facing role, preferably in a high-end private club setting.
• Competency using computers, Google business applications, and club management or reservation software systems.
• Exceptional interpersonal and communication skills; comfortable engaging with a diverse membership base and a genuine passion for people.
• High attention to detail and pride in maintaining a polished, professional environment.
• Service-oriented, empathetic, and skilled at building strong relationships with members and staff.
• Organized, detail-oriented, and able to multitask effectively in a fast-paced environment.
• Resourceful and quick-thinking, handling unexpected situations with professionalism and poise.
• Curious and adaptable, continuously learning to enhance the member experience and ensure every interaction feels valued.
• Ability to anticipate needs before being asked, making every member feel comfortable and appreciated.
• Ability to be discrete, professional, and caring in every interaction.
• Flexible availability, including evenings, weekends, and holidays.
• Pride in the presentation and comfort of every club space.
• Act as a true ambassador for the Kalamazoo Country Club member experience.

• Medical, Dental, and Vision benefits (full-time option).
• 401(k) with 100% match up to 3% (full-time option).
• Parental Leave Program (full-time option).
• Robust Employee Assistance Program, including up to 7 free counseling sessions per year.
• Health and Wellness reimbursement up to $600 annually for items such as massages, gym memberships, running shoes, etc.
• Shift meal provided per day.
• 10% discount on GHG outlets.
• Discounted hotel rates at Choice Hotels Worldwide.